Support Center
How Can We Help?
We're here to make sure your family gets the most out of Tap Guardian. Browse our help topics or contact us directly.
Contact Support
Can't find what you need? Our support team typically responds within 24 hours.
support@tapguardian.ioHelp Topics
Getting Started
Set up your family account, pair your child's device, and configure screen time limits in under 10 minutes.
Screen Time & App Blocking
Learn how to set daily limits, schedule allowed hours, block specific apps, and manage website filtering.
Brain Boost & Rewards
Understand how daily quizzes work, how kids earn points, and how to create custom rewards in your family store.
Location & Safety Zones
Set up real-time location tracking, create safety zones for school, home, and activities, and manage notifications.
Billing & Subscriptions
Manage your subscription, update payment methods, and understand billing cycles through the App Store or Google Play.
Account & Privacy
Update your profile, export your data, or delete your account. Your family's data is always private.
Account Management
How to delete your account
You can delete your account and all associated data at any time from within the Tap Guardian app. Go to Settings > Account > Delete Account and confirm in the dialog. Your account enters a 14-day grace period during which you can cancel deletion by signing back in. After 14 days, all data (including child profiles, usage history, location data, and chat messages) is permanently deleted from our production systems, and from encrypted backups within 30 days. You can also request account deletion on our dedicated Account Deletion page or by emailing privacy@tapguardian.io.
How to cancel your subscription
Subscriptions are managed through the Apple App Store or Google Play Store. Open your device's Settings, navigate to Subscriptions, find Tap Guardian, and select Cancel. Your access continues until the end of the current billing period.
How to export your data
You can request a full export of your family's data by going to Settings > Export My Data in the app, or by emailing privacy@tapguardian.io.